Shipping & Returns

Shipping and Return Policy

Thank you for choosing [Your Company Name] for your spooky needs! We value your trust and strive to provide you with the best possible shopping experience. Please take a moment to review our Shipping and Return Policy below:

Shipping Policy:

1. Order Processing:

  • We aim to process and ship all orders within 7-10 business days of receiving your order, unless otherwise specified.
  • Orders placed on weekends or holidays will be processed on the following business day.
  • You will receive an email confirmation with tracking information once your order has been shipped.

2. Shipping Methods:

  • We offer a range of shipping options during checkout, including standard and expedited shipping.
  • Shipping fees and delivery times may vary depending on your chosen shipping method and location.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight, size, and destination of your order.
  • Orders exceeding a specified amount may qualify for free standard shipping (subject to promotions and offers).

4. International Shipping:

  • We currently do not offer international shipping to select countries. 

5. Order Tracking:

  • You can track the status of your order using the provided tracking number on our website or through the carrier's website.

Return and Exchange Policy:

1. Eligibility for Returns:

  • We DO NOT accept returns on hand painted purses and wallets.
  • We do accept returns on all non hand painted items. Customers will be responsible for all shipping costs.
  • To be eligible for a return, items must be unused, in their original condition, with all tags and packaging intact.

2. How to Initiate a Return:

  • To start the return process, please contact our customer support team at hbbootique@gmail.com
  • Provide your order number and the reason for your return.

4. Refunds and Exchanges:

  • Upon receiving your returned item(s) and inspecting them, we will process your refund or exchange.
  • Refunds will be issued to the original payment method used during the purchase.
  • Exchanges will be processed promptly, and you will receive an email confirmation with tracking information for the replacement item(s).

7. Refund Processing Time:

  • Refunds may take 5-10 business days to appear on your account, depending on your financial institution.